Global Returns & Exchange Policy
At Sagacity, we strive to ensure that every order meets our quality standards. Please review our international return and exchange policy carefully before placing your order.
1. International Returns & Exchanges
All international orders are final sale. We do not offer returns or exchanges for international orders due to size, fit, change of mind, or personal preference.
Returns or exchanges for international orders will only be considered in the following circumstances:
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Damaged or defective product: The item arrives damaged or has a manufacturing defect.
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Incorrect product delivered: You receive an item different from the product you ordered.
All claims are subject to review and approval by our Customer Experience Team.
2. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@thesagacity.in.
To help us resolve your concern, please provide:
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Your order number.
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Clear photographs of the product and the issue.
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Photographs of the original packaging and shipping label.
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An unboxing video, if available, particularly for claims involving transit damage or missing items.
Please retain the original packaging and all product tags until your claim has been reviewed.
Claims submitted after the specified reporting period may not be eligible for consideration.
3. Review & Approval Process
Our Customer Experience Team will review your request, typically within 48 hours of receiving it.
If your claim is approved, Sagacity will communicate the appropriate resolution, which may include a replacement or another suitable remedy, subject to product availability and applicable law.
Please do not ship any item back to us before receiving written approval and return instructions from our team.
4. Refunds & Replacements
For approved claims involving damaged, defective, or incorrectly delivered products, the resolution will be communicated by our Customer Experience Team.
Where a refund is approved, it will generally be processed to the original payment method, subject to the payment provider's procedures and applicable law.
Where a replacement is approved, it will be arranged subject to product availability and international shipping feasibility.
Any applicable customs duties, taxes, shipping charges, or other costs will be handled in accordance with applicable law and the resolution communicated to the customer.
5. Size & Fit
We strongly recommend reviewing the product size chart and product descriptions before placing your order.
Size exchanges are not available for international orders. We cannot accept international returns or exchanges for items that do not fit as expected or where a different size is preferred.
6. Sale Items
International orders containing sale, promotional, or discounted items are also final sale and are not eligible for returns or exchanges, except where an item is damaged, defective, incorrectly delivered, or otherwise subject to a remedy required by applicable law.
7. Shipping & Customs
International customers are responsible for reviewing the shipping information, product details, size charts, and any applicable import duties or taxes before placing an order.
If an international return is exceptionally authorized by Sagacity, the return shipping instructions and responsibility for any associated costs will be communicated separately, subject to applicable law.
8. Contact Us
For assistance with an international order, please contact:
Email: support@thesagacity.in
Brand: Sagacity
Company: Trigram Clothing Private Limited
Address: F-225, First Floor, near Delhi Vintage & Co, Lado Sarai, New Delhi – 110030, India
By placing an international order, customers acknowledge this policy, subject to their rights under applicable consumer protection laws.
Please Note: Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited under applicable law.